|
A M E S S A G E T O
O U R P A T I E N T S
A patient and doctor
relationship is a partnership. A partnership is based on mutual trust
and confidence. We want to make sure that you get the right diagnosis
and the treatment that is best for you.
To give you the best,
most thorough care possible, we need some things from you:
-
Communication. If you don’t understand
what we’re telling you – if you don’t understand a treatment,
instructions about your medicine or our diagnosis – tell us. If we
explain again and it is still not clear, say so. With a difficult
topic, sometimes it takes two or three times to explain all of the
details. We’re willing to explain as often as needed; we simply
need you to remind us.
-
Clarification. Tell us what you need to
know about your illness. If we’ve told you to take it easy until
you feel better, and you want to know if you can go to work, watch
TV or go shopping, please ask.
-
Satisfaction. Be sure you’re comfortable
with what we’ve recommended. If you’re not, tell us. We can
discuss other choices. If there are no options, we’ll try to do a
better job of making you feel more at ease and explaining the
choices.
-
Understanding. Doctors don’t always have
the perfect, no-questions-asked diagnosis, treatment, or cure. We
do a better job of treating you if you tell us what is wrong, ask
questions, and give us honest, complete information about your
symptoms or problems.
-
Information. Tell us or one of our staff
when something is troubling you, whether it’s that the front door is
difficult to open, that one of us lost our temper with you or that
the medicine we gave you doesn’t seem to be working. If you keep
information to yourself it makes it hard for us to help you.
In return for your openness and willingness to ask
questions, we promise to take your questions and worries seriously.
We believe the result will be better medical care and a stronger
relationship.
David M. Larsen, M.D.
Timothy W. Hayden, M.D. Elizabeth S. Londino,
M.D.
|
|
